You prepare for the client call like it’s THE call.
You rehearse the pitch and clean up the deck. You practise the confident version of your answer to the question you know they’ll ask. All of it aimed at projecting your best self.
But that call isn’t where your client decided who you are.
That decision already happened. Quietly. In a tab you never saw them open.
Because the first time any serious prospect learns about you, you’re not there. They hear your name, type it into a search bar, and read whatever comes back before they’ve shaken your hand or heard a single word out of your mouth. By the time you’re in the actual conversation, they’ve already formed an impression.
And what did they find?
A headline you wrote three jobs ago. A profile photo where you look like a stranger to yourself. A featured section that’s empty or whatever you posted in 2023. A trail of old ventures you’ve long outgrown, sitting there like costumes you forgot to take off.
I know the costume problem intimately. I called myself a brand designer for much longer than I should have. Not because it paid, but because I knew my skills were lagging behind my taste, and I kept thinking one more project would close the gap. It never quite did. Then it took me years after I stopped doing the work to tell myself, out loud, that I wasn’t a brand designer anymore. The label outlived the job. That’s how these things go.
You’ve spent months getting genuinely good at the work. Meanwhile, the version of you that greets every prospect first is a shell you stopped inhabiting years ago.
So you walk in, sharp and ready, and you can feel the call is slightly cooler than it should be. You can’t put your finger on why. It’s because the first call already went badly. You just didn’t know it was happening.
Fixing this doesn’t mean creating a fake version of yourself. Do everything you can to improve that first impression, yes. But it can never cost you the truth. No lying, no deceiving, no dressing up as someone you’re not. The whole point is the best possible presentation of your real self.
When someone searches my name, all I’m aiming for is that they perceive me as a person with depth, values, and the competence to back them up. Not much else. I won’t stack it with anything that “converts” but isn’t me, because that’s just lying at scale.
You cannot rehearse for a conversation you’re not invited to. You can only make sure the person who shows up in your place is actually you.
You prepare for the client call like it’s THE call. And you should, but the real call happens before you’re ever invited into the room.